Refund Policy

iizy is operated by Kirabo Prosper Ruth, based in Uganda. Support, privacy requests and complaints: kiraboprosperofficial@gmail.com.

This policy covers iizy+ subscriptions, not payments to third-party Event organizers. Your receipt identifies the billing provider, which processes payments and refunds under its applicable terms.

Refund requests may be submitted within 14 calendar days of the initial purchase, subject to the Refund Policy. Submission alone does not guarantee a refund. Mandatory consumer rights remain unaffected.

Include your transaction reference and reason so the purchase can be located. Requests are reviewed in light of the service issue, availability of purchased features, provider terms and applicable law. The request window is not an unconditional money-back guarantee. Statutory withdrawal rights and remedies for faulty or misdescribed services remain intact.

Use the support link in your receipt or visit paddle.net to request a refund. Paddle is merchant of record; its Buyer Terms and Refund Policy apply, including regional withdrawal rights. Contact iizy support about persistent technical or access issues. Approved refunds are processed by Paddle to the original payment method where possible; provider processing times apply.

Submit refund requests through Google Play refund support. Google’s terms and applicable consumer law govern its decisions and processing. Contact iizy support for service or entitlement issues with the order reference, never passwords or card details.

The initial-purchase request window does not create a new unconditional refund entitlement after each renewal. Contact your provider or iizy support about billing errors, duplicate or unauthorized charges and persistent service problems. Applicable provider terms and mandatory consumer remedies continue to apply.

Cancel at any time in Google Play Subscriptions or, for Paddle purchases, through the subscription-management link in your receipt or paddle.net. Cancellation stops future renewal and normally leaves access until the paid period ends. Cancellation and refunds are separate actions. Account deletion or uninstalling iizy does not cancel billing.

Refunds or reversals may end associated paid access. If your membership status is wrong, refresh membership and contact kiraboprosperofficial@gmail.com; do not purchase again to resolve an existing paid transaction. Include your account email, billing provider, transaction reference and a brief description, without passwords, API keys or full card details.